AI is not replacing UX work. It is being absorbed into it. Nielsen Norman Group's study guide on using AI for UX work opens with a direct answer: yes, you should use AI, but the real question is when and how. Most organizations are pushing UX teams toward AI-assisted workflows to increase output quality and speed, not to eliminate the human doing the work.
The guide makes one thing clear early: AI does not guarantee better or more efficient results. Critical thinking is required. The framing that cuts through is simple, position yourself as the strategist and make the AI the instrument. Handing entire workflows to AI is not the answer. Targeted, specific integration is.
What makes this worth reading in full is not the conclusion but the architecture of the argument. NNGroup builds a case for AI as a layer on top of existing UX practice, not a replacement for it. The metaphor they use is worth sitting with: AI as a pair of gloves that lets you work in ways you could not before. The linked articles and videos go deeper into exactly which parts of the UX process respond best to AI assistance.
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