ServiceNow's L1 AI IT specialist has automated 90% of internal support tickets. That number, from EVP of AI Engineering Joe Davis, is the headline. This is not a pilot program or a benchmark. It is production.
Nvidia VP Adel El Hallak and Davis walk through the actual architecture of enterprise AI agents: how guardrails get built, how governance works at scale, and why safety is an engineering problem, not a policy document. The Nvidia-ServiceNow collaboration is the specific case study. The details on how agentic systems stay controllable inside large organizations are worth the runtime alone.
The conversation closes on what the next few years look like as agents move from task automation to coordinated multi-agent systems. If you are building in this space or evaluating vendor roadmaps, the specifics on deployment constraints and oversight models in this interview will reframe your assumptions. Note: this episode is sponsored by ServiceNow.
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