OpenAI has launched Presence, an enterprise platform for deploying AI agents across voice and chat channels, targeting both customer-facing and internal business workflows.
The platform positions itself as production-ready for organizations that need accountable, auditable AI behavior at scale. The framing around 'trusted' agents signals guardrails and governance features built in, not bolted on after the fact.
The announcement is thin on pricing, integration specifics, and benchmarks. Those details are exactly what the original post may fill in, and they are the only numbers that matter for any enterprise evaluating this against existing CCaaS or RPA stacks.
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