Jenny Wen, design lead at Anthropic, argues designers should throw out process, skip research, and trust intuition. Nielsen Norman Group pushes back directly: that argument misreads what skilled designers actually do.
The core rebuttal is precise. What looks like skipping process is compression, not elimination. Experienced designers internalize discovery, ideation, and evaluation, then move through them faster. The stages still happen. AI accelerates the loop, it does not delete it.
The piece is worth reading in full because the argument does not stop at refuting Wen. It maps how process changes shape under speed pressure, and what gets lost when junior designers treat compression as permission to skip steps entirely.
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