State DMVs are deploying AI right now. Brian Shell, a senior partner at Kyndryl, details active use cases across multiple state agencies where AI is cutting wait times and automating back-office workflows that have been broken for decades.
The original piece matters because it names specific implementations, not vague pilots. Shell describes what is actually running in production at DMVs today, which makes this a rare data point in a conversation usually dominated by federal AI announcements and enterprise case studies.
The open question is whether these wins scale or stall at the agency level. The full interview is worth reading for the operational specifics, including where the friction points remain and what Kyndryl's role is in bridging legacy government infrastructure with modern AI tooling.
[READ ORIGINAL →]